Thanks for purchasing our products at https://craftlux.eu/ operated by CraftLux.
In order to be eligible for a full refund, you should return the product within 14 calendar days after the purchase is paid. The product must be undamaged and in the same condition as received.
If you are not satisfied with the product that you have purchased, you need to leave a request at [email protected]. Our team will shortly answer to your message and give you all the directions regarding the refund. After we have received the device, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method that you. For credit card payments, it may take from 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days, you will not be eligible for a refund. The return of the product is fully paid by the customer.
If anything is unclear or you have, more questions feel free to contact our customer support team at [email protected]